Lost My gear

Has I see A lot of other people lost there gear, and I am too. I have lost for 25 000 shard of gear, and some equipment like, Rooster Mask, Infinity Reflection Mask , the 2 mask of the scholar and a lot more in the rift key, I hope I can get a compensation or retrieving my lost Item .


  • Greetings DanaelAkeron,

    We're sorry to hear you've run into this issue and apologize for any frustration it's caused. It is something we are aware of and will be addressing as soon as possible. Please email us at support_pc (at) sloclap (dot) com with a zipped copy of your save file. This will help us resolve the issue.

    For the time being, please don't purchase any items from the Store or open any Rift Coins/Disks so as not to waste any Fragments you're earning until this is resolved.

    Thanks so much for your patience while we try to resolve these issues.
  • Where can I find My save file ...?
  • Hi DanaelAkeron,

    You'll find your Save folder here: C:\Users\[USERNAME]\AppData\Local\Absolver\Saved\SaveGames
  • hello I just saw the news about the compensation and I thank you for thas but to be honest I dont feel this is enough. I have lost 25 000 shard and must important 50 crystal. I was level 40 tier 1 and at the moment of the bug I was level 24 tier 2 ... sooo 45 crystal, all use in in rift key

    If possible I would like this amount to be compensated . I wont have all my gear back but at least I get same value. tell me if this is possibility
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