Uhhh i just lost a decent chunk of equipment and currency

I was dyeing some objects and playing around with some fashion and all of sudden everything reversed i lost about 3000 in game currency. Turned the game off and tried again tried to finish out and lost another 300. this is kind of not okay is there anyway to recover my stuff or at least get my currency back.


  • Hey GACII,

    I'm sorry to hear you've run into this issue.

    Can you answer some additional questions to clear thing up, please?

    - Which platform you're using playing the game (Steam/GoG/PS4)?
    - When did it happen the first time?
    - In which region are you located/playing from?
    - Have you tried checking file integrity and/or reinstalling the game?

    If you have any insight or details, do not hesitate to share them.

    Thank you for your patience and cooperation in this matter.
  • I appreciate the response I was playing on steam. This happened right after an update around 12pm est/NA. I figured okay maybe the update reset something attempted to recustomize with my remaining items as soon as I finished and backed out all my items reversed on any changes made to them. But items that recycled stayed gone and my currency balance did not refund tried a reset after that to hopefully get some stuff back. I haven't done anything since the issue started kinda scared to lose anything else but I can try a fresh install tommorow.
  • Hi GACII,

    Thanks for your answers! I have passed along all details to the dev team for further investigation. In the meantime, if you get/remind other details you can share with us here and you can also reach our support at support_pc@sloclap.com for more in-depth assistance.

    Thank you for bringing this to our attention, and please accept my apologies for the trouble this problem is causing you.
  • Is this issue fixed? am i going to be given back any currency or my equipment? I did email as noted in your last communication I've seen a few users receive compensation i haven't received an email back yet
  • Hi all,

    The patch notes for 1.25 are up and contain information about compensation for the issue that was resolved over the weekend as well as points out one unresolved issue that will be fixed in 1.26. Please make sure your game is fully patched through to 1.25 before playing.

Sign In or Register to comment.