Unable to purchase items from Essence Shop

As the title says. I have more than 3000 Essence, yet I cannot buy anything that is prized less than 3000 Essence. I reserved all this essence so I could buy the hood, but now I've encountered an unexpected glitch.

If it is of any significance, I got the last few hundred essences from Rift Disks. I spent all my Crystals on the disks and opened the disks all at once. I'm not sure if that caused the glitch, but it certainly happened after I opened the disks, so there might be a correlation there.

Any response from a member of the support team would be greatly appreciated, as this is becoming a very frustrating experience. I have reported the exact message in the Steam forums to extend the reach of my support from the entire community.


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